Privacy Policy

Privacy Policy

Introduction

Welcome to https://rat-proof-bird-feeder-uk.feedersandmore.co.uk (hereafter referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and processing of information from our users.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services accessible through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides your interactions with us in the following ways:

  1. User Accounts: When you create an account on our platform, we collect account-related data such as your name, email address, and password.
  2. Purchase Transactions: We process payment information when you make a purchase from our store, including card details, billing addresses, and order history.
  3. Communication: If you choose to receive newsletters, promotional emails, or other communications from us, we’ll keep a record of your contact preferences.
  4. Website Usage: We track your interactions with our website, such as the pages you visit, the features you use, and your device information.

Personal Data Collection

We gather various types of personal data to enhance your user experience and improve our services. Here’s a detailed breakdown:

  • Account Information: This includes your name, username, email address, and password hash (for security).
  • Payment Details: We securely store cardholder information for seamless transactions.
  • Financial Data: We may collect banking information for direct payments or financial record-keeping.
  • Purchase History: Details of products or services you’ve bought from us, including quantities and transaction dates.
  • Device Identifiers: Unique identifiers from your mobile device or browser for personalization and analytics.
  • Location Data: Information about your geographical location when you interact with our website or use location-based services.
  • Feedback and Reviews: Your comments, suggestions, and product reviews help us improve.
  • Social Media Profiles: If you choose to log in through social media accounts, we may collect data from those platforms (with your consent).
  • Product Preferences: We track your interactions with our products to understand your interests and preferences.

Cookies and Tracking Technologies

We employ cookies and similar technologies to enhance user experience and gather analytics:

  • Strictly Necessary Cookies: These are essential for website functionality, such as maintaining session state.
  • Preference Cookies: Used to remember your settings and customize your experience.
  • Analytics Cookies: Help us understand how visitors interact with our site, providing insights for improvement.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Data Retention and Deletion

We adhere to data retention policies based on legal requirements and business needs:

  • Personal data related to customer accounts is typically retained for as long as the account remains active or until you request its deletion.
  • Transaction records may be kept for tax, accounting, or regulatory purposes, subject to applicable laws.
  • Once the purpose of data collection has been fulfilled, we securely delete or anonymize the information unless required otherwise by law.

Security Measures

We prioritize the security of your personal data and implement robust measures:

  • Data Encryption: We use encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Our systems have access controls in place to restrict unauthorized personnel from accessing sensitive information.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our website does not intentionally collect or store personal data from this age group. If you believe we may have collected such information by mistake, please contact us, and we will take immediate action to rectify it.

Your Data Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

  • Access and Rectification: You can request access to the personal data we hold about you and ask for corrections if inaccurate.
  • Erasure (Right to be Forgotten): In some regions, you may request the deletion of your data, subject to legal exceptions.
  • Data Portability: You have the right to receive your personal data in a structured, commonly used format.
  • Objection and Restriction: Oppose or restrict the processing of your data for specific purposes.
  • Non-Discrimination: You are entitled to be treated fairly without discrimination when exercising your data rights.

To exercise these rights or if you have any data-related queries, please contact our dedicated privacy team via email at [email protected].

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any questions, feedback, or data-related requests, please reach out to us:

We value your trust in our commitment to privacy and will continue to strive for transparency and protection of your personal data.